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Customer service


Welcome to brillen.com customer service

As a customer of brillen.com, your satisfaction is our highest priority. Should you encounter problems of any kind with your glasses,  please contact your local brillen.com partner optical where you made the purchase. The optician is your first point of reference for support and assistance on any brillen.com products.

Still in doubt? If you still have doubts or the optician could not meet your needs, you are always welcome to send us your request for assistance via e-mail to info@brillen.com. Our team will then contact you as soon as possible.

For information regarding changes to your order or issues with your prescription, you should contact the brillen.com partner optical where you purchased your eyeglasses. Our partner opticals are always ready to help answer any question or concern you may have.

By subscribing to our newsletter, you are the first to be informed about new offers, new products and new technologies. You also receive special offers as well as many other advantages. Should you however want to unsubscribe, you can do so anytime you want. Simply click the Unsubscribe button in the newsletter, and you will no longer receive news about special offers or new products. 

You are also welcome to send an email to info@brillen.com and request our Privacy Policy, which indicates our policy on the processing of personal data, in accordance with the relevant US Regulation.

If you want to receive our newsletters again, you are always welcome to sign up again here.

What if you scratch your lenses or break your frames? All you have to do is contact the optician where you purchased the eyeglasses.

For questions about our offers, please send an email to info@brillen.com

For any questions or concerns regarding your appointment, scheduling, rescheduling, please call us: 1-800-884-8185 (Mon-Sat 8 am to 8 pm Pacific Time).  The brillen.com team is ready to help you.